Terms of Purchase

1. Overview

These Terms of Purchase (“Terms”) govern all orders placed through Cozyvale Living. By placing an order, you agree to these Terms.

2. Order Acceptance

All orders are subject to acceptance and product availability. We reserve the right to cancel or refuse any order for any reason, including:

Product unavailability

Pricing errors

Suspected fraud or unauthorized transactions

You will be notified via email if your order cannot be processed.

3. Pricing & Payment

All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

Payment is processed securely at checkout through our trusted payment providers.

By placing an order, you authorize us to charge your selected payment method for the total order amount.

4. Shipping & Risk of Loss

Orders are shipped via third-party carriers.

Risk of loss passes to you when the carrier receives the product.

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

5. Returns & Refunds

30-Day Return Policy: You may return unused, undamaged items within 30 days of receipt for a refund or exchange.

Customers are responsible for return shipping unless the product is defective or incorrectly shipped.

Refunds will be processed to the original payment method within 5–10 business days after receiving the returned item.

6. Product Information

We strive for accuracy in product descriptions, images, and pricing. Minor variations may occur due to screen settings, production, or shipping processes.

7. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages related to the purchase, use, or inability to use our products.

Our total liability for any claim arising from a purchase is limited to the purchase price of the product.

8. Order Cancellation

You may request to cancel your order before it is shipped. Once an order is shipped, it cannot be canceled.

9. Governing Law

These Terms are governed by the laws of the UK. Any disputes not subject to arbitration will fall under the jurisdiction of UK courts.