Shipping policy

At Cozyvale Living, we are committed to getting your orders to you quickly and safely. Here’s everything you need to know about our shipping:

All orders are processed within 1–2 business days from our fulfillment center in [China/UK].

Once processed, your order will be shipped and a confirmation email with a tracking number will be sent to you.

Shipping from our fulfillment center typically takes 7–12 business days.

Please note that delivery times may vary due to carrier delays, customs processing, or other unforeseen factors.

We offer a flat-rate shipping fee of $5.99 USD to anywhere in the world.

No hidden fees — what you see at checkout is what you pay.

Risk of loss passes to you once the package leaves our fulfillment center.

We recommend keeping your tracking number until your order arrives safely.

International shipments may be subject to customs fees, import duties, or taxes in your country.

These fees are the responsibility of the customer and are not included in the shipping cost.

If your package is lost or damaged, contact us immediately at support@cozyvaleliving.com.

We will assist with carrier claims and ensure a replacement is sent whenever possible.

For any shipping-related questions or concerns, email us at support@cozyvaleliving.com

Our customer care team is happy to help ensure your order arrives safely and on time.